Frequently Asked Questions
For all your questions, Lilly provides the answers that matter. We’ve provided the following questions and answers to further help you navigate our job application process.
Who has access to my online resume?
Your basic contact information (e.g., name, address, phone, e-mail) will be available to Lilly personnel involved in the recruiting process so you may be contacted about the position for which you are submitting your resume. You are not able to specify who may retrieve or view your information.
Lilly will use personal information (e.g., name, contact information, work history, etc.) that you provide for recruitment and employment purposes only.
If necessary for employment purposes, your personal information may be transferred to other personnel within Lilly and organizations outside of Lilly, which assist in recruiting processes by providing products and services to Lilly (such as those which assist Lilly with screening prospective employees and on-boarding new hires; pension and benefit coordinators; and compensation administrators), as well as regulatory authorities or as required by law. Click to view our Privacy Policy (PDF).
Will you contact my current or previous employers or attempt to gather any other information about me once I submit my resume?
We will not contact your current or past employers, nor attempt to gather additional information about you, without your authorization — which comes at a later point in the recruitment process.
I am having technical problems with the Lilly careers website. What should I do?
Please read these FAQs to see if there is an answer to your problem. Difficulties that you can't resolve which can be isolated to the function of the website itself can be addressed to: site_admin_lilly_careers@lilly.com. We will attempt to respond within 2 business days.
Do I have to have an account to search and submit my resume for a job?
No, you do not need an account to search for a job on our site. However, you must have an account to submit a resume for a job. Once you have an account, you can create automated searches that will notify you by e-mail of new openings that meet your criteria. Additionally, you can store resumes, documents, and complete contact information that can be used as part of the resume submission process. An account can be created even if you do not submit a resume for a job.
Can I select multiple items from the drop-down lists in the job search?
For drop-down lists that allow multiple choices, click on the first item you want to include, then hold down the appropriate key while mouse-clicking another item. For PC users, the appropriate key is the ctrl (control) key; Macintosh users should hold down the command key or shift key, depending on your particular computer model. For sequential items in a list, you can click your mouse on the first item, then, hold down the shift key and mouse click at the end of the range of items listed.
How do I navigate through multiple pages of job search results?
Each page of search results will have a line showing the number of positions and the number of pages to be displayed as a result of running the search. You may view any page in any order by clicking on the page number links, or by clicking previous or next.
Can I submit a resume for more than one job at a time?
Yes. Using our job cart, you may submit your resume for up to 10 jobs at one time.
How can I be sure the position for which I submitted my resume online has not already been filled?
Positions posted on our site represent openings that are current at the time they are posted. Position postings are updated frequently, including being removed from the site once they are filled. When you submit your resume for a position, your resume will be placed among others being considered. If your resume is the best match to the position's requirements, a Lilly representative will contact you.
If there are no relevant openings for me, can I send in a speculative resume?
If there are no relevant openings available, you may still set up an account with a saved search. This will enable us to contact you when and if any suitable openings become available. We recommend that you return to the site regularly to search for new openings to make sure you don't miss what you're looking for.
I no longer wish to be contacted or considered for job opportunities. What should I do?
If you would like to stop getting e-mail notifications, you can update your account and delete any saved searches you have active.
Salary ranges of positions are not listed - why?
Lilly pays competitively for positions and as a rule does not publicize salaries, salary ranges, or salary scales. Because of variation in position requirements, individual candidate education and work history, skills and specific experience, salaries are set on an individual basis within established guidelines for compensation at Lilly.
If I was referred for a specific position and was not hired, will you consider my resume for other opportunities?
To be considered for other positions, you will need to submit your resume online for each position of interest. Please continue to search for open positions or you may set up a saved search to be notified when positions matching your criteria are posted.
What’s the best way to format my resume?
When designing your resume for our online submission, keep the format simple with name, address and contact information at the top. You may upload your resume if it is in MS Word and less than 150KB; otherwise you will need to paste your resume into the space provided. When you copy and paste a resume from a text document, any special formatting, including symbols, bullets, tables, or other characters, will not be copied. The best formats to use are (1) text file with line breaks or (2) html. If you save a copy of a formatted text document as a text file with line breaks or as html, you can paste it in during the online resume submission process. If uploading more than one document, the total size of the accumulated documents must be <700Kb.
Should I submit more robust information, such as research papers, a full CV, drawings, etc.?
Additional documents can be uploaded and saved as part of your account or you will be given the opportunity upload documents as part of the resume submission process. Each individual document must be <150Kb, however if uploading more than one document, the total size of the accumulated documents must be <700Kb.
Can I send my resume or give it to someone who works at Lilly?
In order to be formally considered for employment at Lilly, you must submit your resume online for open positions at www.lilly.com/careers. If more information is required, a Lilly representative will contact you. Our online resume submission process is the place where you can enter your resume information, and is designed to provide you a fair opportunity to be considered for potential opportunities at Lilly.
How do I update my resume or contact information? Also, what if I discover a mistake in my resume or application data after I submit it?
You can update your resume information by changing the information in your account and then submitting again to the same position, if it is still posted. You can update your submission information by resubmitting your resume to the same position, if it is still posted. You will need to complete the entire resume submission process again. When you resubmit, multiple data checks will occur to match your new record to the old, using contact information you have provided (e.g., first name, last name, address, phone numbers, e-mail address). Once your records are matched, your data will be updated. Note: if you have been contacted by Lilly about the position and your candidacy is being reviewed, please make these changes through your Lilly contact.
How should I prepare for an interview with Lilly?
The key to predicting how you will perform in a job is to collect and examine examples of how you performed in similar situations in the past. To evaluate your past performance, Lilly uses a behavioral-based interviewing process. You'll be asked to provide specific and complete behavioral examples of your past experiences, projects, etc. Our interviews are targeted for the specific job for which you are applying.
What are the computer requirements to browse and submit my resume for a position through the website?
You can browse lilly.com with both PC and Macintosh computers and a variety of Internet browsers, however, our website is Microsoft certified. To apply to a position, please be sure to use a PC and Internet Explorer 5.5 or later. Candidates must have cookies and java scripting enabled. It is also recommended that you have an electronic version of your resume available as you move through the application process.
What type of response will I receive after I submit a resume for a job?
Due to the high volume of resumes that are submitted to Lilly (approximately 1,000 each business day), we are unable to provide interim updates on each candidate. Your qualifications will be evaluated for the specific job for which you submitted your resume. If you are identified as being competitive, a member of U.S. Recruiting & Staffing will contact you directly. A status is also provided back to you via your registered account for every job to which you submitted a resume under the “View Application Status” link. This status updates as you move through the recruiting process.
If I’m not selected for one position, can I submit my resume for another position? When?
You may submit your resume for as many positions as meet your qualifications.
What type of response can I expect following an interview?
Your recruiter will contact you regarding your status after your interview.
How do I correctly enter education data?
For education data, at least one complete record must be entered. Please feel free to enter as many education records as are appropriate using the “Add Another Entry” button.
These four fields use a “look up feature” to help find the appropriate data for you. Type the first few letters and then a list will appear showing all matching values. Use your arrow keys to navigate to the correct value, then press the “Enter” key to populate the field.
- Degree Type
- College / University
- Major
- Minor
If your College / University is not listed, then type “Other”. Additionally, you can use “GED” to indicate a High School degree in the Degree Type field.
How do I correctly enter work history data?
For work history data, at least one complete record must be entered. Please provide a complete work history by entering as many records as are appropriate using the “Add Another Entry” button. Please note that there are three fields required for a complete work history record:
- Job Title
- Employer
- Start Date
If you have no work history, please enter “None” in both the Job Title and Employer fields. Additionally, enter the current date in the “Start Date” field.
When creating a new account, I receive a drop down for "Country Code" as my phone number. How do I enter this data?
There are additional fields as part of the phone number which are not being displayed. To view all of the fields on the page, change a setting on your browser:
- Close all browser sessions
- Open a single new browser session
- From the View toolbar, select "View --> Text Size --> Medium"
- Refresh the page
Where is the pre-employment screen (PES) and how do I access it?
To access the pre-employment screening, you must first complete two actions:
- Submit your resume to at least one sales position
- Answer the screening questions
Depending on how you respond to the screening questions, you may or may not be directed to take the pre-employment screen.
The blue bar on each page does not move or change after I enter data. How do I navigate to the next page?
The blue bar at the top right of the page indicates how far in the overall process you have gone, not the processing on the page. Please note that to move to the next page, there is a button at the bottom labeled "Next."
After logging into my account on lilly.com/careers, how do I respond to the "Additional Questions" in the "View Information Requests" section?
These questions are actually part of the resume submission process...you have already responded to these questions when submitting your resume to a job. If a recruiter is interested in your resume, you will be contacted directly.
